1. Introduction
Sanctuary Devotional ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Sanctuary Devotional mobile application ("App"). By using the App, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Name
- Email address
- Profile information
- Account credentials
Usage Information
- Devotional activity
- Reading history
- Prayer preferences
- App settings
- Feature usage
Device Information
- Device model
- Operating system
- App version
- IP address
- Crash reports
- Diagnostic information
3. How We Use Your Information
We use your information to:
- Create and manage your account.
- Provide devotional content.
- Synchronize your data across devices.
- Personalize your experience.
- Improve app performance.
- Respond to customer support requests.
- Detect fraud and unauthorized access.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers that help operate the App:
- Firebase
- Google Analytics
- Google Play Services
- Apple Services
These providers process information according to their own privacy policies.
5. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal information. However, no security system can guarantee complete protection.
6. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services.
- Maintain your account.
- Comply with legal obligations.
- Resolve disputes.
- Prevent fraud.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion.
- Withdraw consent.
- Request a copy of your information.
- Object to certain processing activities.
8. Account Deletion
Users may permanently delete their account directly from within the App.
- Open Profile.
- Go to Settings.
- Select Delete Account.
- Permanently delete your account.
- Delete your personal profile.
- Delete devotional preferences.
- Remove devotional history where applicable.
- Delete associated personal information.
9. Data Deletion Requests
If you cannot access your account, you may request deletion by emailing admin@streamoflife.com.au
- Registered email address.
- Reason for deletion (optional).
10. Children's Privacy
Sanctuary Devotional is not intended for children below the minimum legal age in their country. We do not knowingly collect personal information from children.
11. Cookies & Analytics
The App may use analytics technologies to:
- Improve app performance.
- Understand feature usage.
- Monitor crashes.
- Enhance the user experience.
12. Third-Party Services
The App may use:
- Firebase
- Google Analytics
- Google Play Services
- Apple Services
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective immediately after publication within the App or on our website. Continued use of the App indicates your acceptance of the updated Privacy Policy.
14. Contact Us
15. Google Play & Apple Account Deletion Compliance
Sanctuary Devotional provides an in-app account deletion option.
- Profile → Settings → Delete Account
- Account information is permanently deleted.
- Personal profile is removed.
- Saved devotional preferences are deleted.
- User-generated data is removed where applicable.
- Certain records may be retained where legally required.